99ybet Privacy Policy

This Privacy Policy explains how 99ybet collects, uses, stores, and protects the personal data of players who use the 99ybet platform, including the website at 99ybet.club and the 99ybet mobile app. It applies to all registered players, visitors browsing without an account, and anyone who contacts 99ybet support.

At 99ybet, we take data privacy seriously. We understand that Bangladesh players want to know exactly what happens to their personal information when they sign up and play on our platform. This policy is written in plain language — not legal jargon — so you can actually understand what we do with your data.

By creating an account on 99ybet or using the platform in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with how 99ybet handles personal data, please do not use the platform.

99ybet collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors and identity verification services.

Information you provide directly to 99ybet:

• Full name, date of birth, and gender
• Email address and phone number
• Residential address
• Username and password (password stored in encrypted form only)
• Payment method details (bKash number, Nagad number, bank account details)
• Identity documents submitted during KYC verification (national ID, passport, or driving licence)
• Any information you provide when contacting 99ybet support

Information generated by your use of 99ybet:

• Login timestamps, session duration, and device information
• IP address and approximate geographic location
• Betting history, game activity, and transaction records
• Bonus usage and promotional activity
• Browser type, operating system, and referring URL
• In-app behaviour data such as pages visited and features used

Information received from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from bKash, Nagad, and other payment processors
• Fraud screening results from third-party risk management services

99ybet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of how your data is used:

99ybet will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by law.

99ybet processes your personal data on the following legal bases, depending on the specific purpose:

• Contract performance: Processing your registration data, deposits, withdrawals, and bet settlements is necessary to fulfil our contractual obligations to you as a 99ybet player.
• Legal obligation: KYC verification, anti-money laundering checks, and responsible gaming monitoring are required by our licensing conditions and applicable law.
• Legitimate interests: Fraud prevention, platform security, and anonymised analytics are carried out on the basis of 99ybet's legitimate business interests, provided these do not override your privacy rights.
• Consent: Marketing communications are sent only where you have given explicit consent. You can withdraw this consent at any time without affecting your ability to use 99ybet.

99ybet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC services receive the identity documents and personal details you submit during verification. These providers are contractually required to handle your data securely and use it only for verification purposes.
• Fraud prevention services: Risk management and fraud screening providers may receive IP addresses, device fingerprints, and transaction patterns to help 99ybet detect and prevent fraudulent activity.
• Game providers: Third-party game studios that power games on 99ybet may receive anonymised session data necessary to deliver the game experience. They do not receive your name, payment details, or contact information.
• Regulatory and law enforcement authorities: 99ybet will disclose personal data to regulators, law enforcement agencies, or courts where required to do so by law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of 99ybet assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

99ybet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is what you need to know about how 99ybet uses cookies:

• Essential cookies: These are required for the 99ybet platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies without losing access to the platform.
• Analytics cookies: 99ybet uses anonymised analytics data to understand which pages are most popular, how players navigate the site, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• Preference cookies: These remember your settings on 99ybet, such as your preferred deposit method or game display options, so you don't have to reconfigure them every time you log in.
• Marketing cookies: With your consent, 99ybet may use cookies to deliver relevant promotional content within the platform. You can withdraw consent for marketing cookies at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 99ybet platform. For a full list of cookies used by 99ybet, contact our support team.

99ybet retains your personal data for as long as your account is active and for a period after account closure as required by our licensing obligations and applicable law. The specific retention periods are as follows:

• Account and identity data: Retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Betting history: Retained for the duration of your account and for 5 years after closure.
• Support communications: Retained for 3 years from the date of the last communication.
• Marketing consent records: Retained for as long as you remain a registered 99ybet player, and for 1 year after account closure.
• Self-exclusion records: Retained permanently to prevent re-registration during an exclusion period.

After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account deletion before the end of a mandatory retention period, 99ybet will restrict processing of your data to compliance purposes only until the retention period expires.

As a 99ybet player, you have the following rights over your personal data. To exercise any of these rights, contact 99ybet support with your request and we will respond within the timeframe required by applicable law (typically within 30 days):

• Right of access: You can request a copy of all personal data that 99ybet holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any of your personal data held by 99ybet is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You can request that 99ybet delete your personal data. Note that we may be unable to delete certain data where we are required to retain it by law (see Data Retention above).
• Right to restrict processing: You can ask 99ybet to stop using your data for certain purposes while a dispute or investigation is ongoing.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to object: You can object to 99ybet processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without penalty.

99ybet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 99ybet or provide any personal information to us.

If 99ybet becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and void any transactions or balances associated with that account. Parents or guardians who believe their child may have registered on 99ybet should contact support immediately at [email protected].

99ybet uses age verification measures during registration and may request additional proof of age at any time. These measures are in place to protect minors and to comply with our licensing obligations.

99ybet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS encryption on all pages and data transmissions
• Encrypted password storage using industry-standard hashing algorithms — 99ybet staff cannot see your password
• Two-factor authentication (2FA) available for all player accounts
• Restricted staff access — only authorised personnel with a legitimate need can access player data
• Regular security audits and penetration testing of the 99ybet platform
• Secure data centres with physical access controls and 24/7 monitoring

Despite these measures, no online platform can guarantee absolute security. If you suspect that your 99ybet account has been compromised, change your password immediately and contact support. 99ybet will investigate and take appropriate action to secure your account.

99ybet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make significant changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent version of the policy. We recommend checking this page periodically so you stay informed about how 99ybet handles your personal data.

Your continued use of 99ybet after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 99ybet handles your personal information, please get in touch with our support team:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request – [Your Registered Email]"
• Live Chat: Available within your 99ybet account after login
• Response time: Privacy requests are handled within 30 days of receipt

For questions about responsible gaming, self-exclusion, or account limits, visit our Responsible Gaming page. For general platform questions, check our FAQ page first — you may find your answer there without needing to contact support.